Accounts, Payouts & Bonuses
The English version prevails.
1. Accounts
1.1. To be able to place wagers and use the Website, you must first register with the website and open an account.
1.2. You are allowed to have only one (1) account. Only one account for each household, IP, and PC is allowed. If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings, or bonuses which you have gained or accrued during the same time as the duplicate account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the duplicate account. If you wish to open another account, you may do so by contacting support by email. If a new account is opened, the old account will be closed. If you notice that you have more than one registered account you must notify us immediately. Failure to do so may lead to your account being blocked for access.
1.3. You must enter all mandatory information requested in your registration form, including a valid e-mail address. If you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete, and correct.
1.4. As part of the registration process, you will have to choose a username and password to login to the Website. It is your exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. The Casino is not responsible for any abuse of your account by third parties due to your disclosure, whether intentional or accidental, active or passive, of your login details to any third party.
1.5. For transaction security, we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.
1.6. Kindly note that withdrawals have to be made to the same method that you deposited with. If you for example deposited a Credit Card, the winnings from that deposit have to be sent back via Credit Card.
1.7. All information that you provide to the website during the term of validity of this agreement is true, complete, and correct, and you shall immediately notify the website of any change of such information.
1.8. You are not allowed to transfer funds from your account to other players or receive funds from other players into your account, or to transfer, sell and/or acquire user accounts.
1.9. Some circumstances may arise where a wager is confirmed, or a payment is performed, by us in error. In all these cases Casino reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake made by re-settling all the wagers at the correct prices/spreads/terms that should have been available at the time that the wager was placed in the absence of the error.
1.10. Should the user become aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to the website. Should the user fail to fulfill the obligations stated in this clause, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user.
1.11. Company reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has manipulated the casino system or attempted to do so. The website reserves the right to terminate and/or change any games or events being offered on the Website.
2. Payouts
2.1. The minimal amount for withdrawal is €50 or an equivalent unless specified otherwise. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
2.2. If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error in the pay-tables, human error, or otherwise, the amount will remain our property and will be deducted from your account. If you have withdrawn funds that do not belong to you before we become aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately by email.
2.3. You acknowledge that the funds are consumed instantly and Casino does not provide for refunds or cancellation. The Company reserves the right to payout substantial wins in monthly installments.
2.4. We reserve the right to carry out verification procedures for each client at first withdrawal. Such verifications may for example include copies of a player’s passport, national Identity Card, copies of a player’s utility bills, and/or copies of the debit/credit cards used to deposit.
2.5. It’s the player’s responsibility to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.
2.6. To make a withdrawal, a player must play through their active deposited amounts at least x3 before the withdrawal. This procedure is in line with anti-money laundering practices. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence.
2.7. The Website supports payouts via Original Credit Transfer (OCT), from Visa, and via Payment Transfer from Mastercard. Please note that even for supported countries the Website is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
2.8. In the unlikely event of a player depositing cryptocurrency funds to another cryptocurrency network address (such as but not limited to sending BTC to a BCH address). The website will not attempt to recover the amount unless it exceeds €5000. In such cases, a fee of 0.1 BTC will be charged to recover the lost funds to cover expenses to pursue the recovery, however, it’s not a guarantee that the funds will be recovered.
2.9. The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino’s payment processing system.
2.10. Withdrawal processing times can take up to 24 hours. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.
2.11. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Casino.
2.12. The maximum withdrawal amount processed to a player is 1,000 €/$ per day, 3,000 €/$ per week, and 10,000 €/$ per month unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
2.13. If you win more than 15,000 €/$, the Casino reserves the right to divide the payout into monthly installments of a maximum of 15,000 €/$ until the full amount is paid out.
2.14. We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your account. This could include (but is not limited to) a selfie with a document or form of identification. To verify a player`s account casino management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic alphabet. In case the player doesn’t have an opportunity to provide the aforementioned documents the casino reserves the right to demand video verification where the player shows his/her documents.
2.15. We reserve the right to make a phone call to the number provided in your account, which at our discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed.
2.16. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Casino and are limited to the equivalent of 16 EUR.
2.17. We are not a financial institution and thus should not be treated as such. Your account will not bear any interest and no conversion or exchange services will be offered at any time.
3. Bonuses
3.1. All bonus offers are strictly limited to one per: person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), and one electronic device (computer, mobile phone, tablet, etc.).
3.2. All players can take advantage of the bonuses, except for the cases when the bonus has country restrictions and the player is a citizen of one of these countries.
3.3. The player is not allowed to abuse the bonus offers. In case of such abuse, the Casino has the right to prohibit the player from receiving any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it.
3.4. The use of bonus funds purely to progress through the bonus stages is prohibited, particularly in the cases when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach the bonus feature), and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 and the bonus feature) are completed with cash bets when bonus funds have been forfeited, lost or wagering has been met, and converted to cash. All the winnings gained during that play may be considered void.
3.5. The player is not allowed to perform any fraudulent actions while playing with an active bonus in order to fulfill the requirements to wager the bonus, the casino reserves the right to cancel all player’s winnings.
3.6. All the bonuses have a minimum deposit requirement for obtaining the bonus, a limitation of the maximum possible bonus amount, wagering terms, a limitation of the maximum amount of bets while wagering, and a time limitation of bonus life, unless otherwise indicated.
3.7. For slot games, any issued bonuses are by default limited to a maximum bet during wagering: 5 EUR, 7,5 NZD, 7,5 AUD, 7,5 CAD, 20 PLN, 125 CZK, 90 ZAR, 10 BGN, 37,5 DKK, 37,5 HRK, 25 RON, 30 BRL, 50 NOK, 2100 HUF, 5 CHF or equivalent, unless otherwise specified. For live games, any issued bonuses are by default limited to a maximum bet during wagering: 10 EUR, 15 CAD, 15 AUD, 15 NZD, 40 PLN, 250 CZK, 180 ZAR, 20 BGN, 75 DKK, 75 HRK, 50 RON, 60 BRL, 100 NOK, 4200 HUF, 10 CHF or equivalent, unless otherwise specified. The max bet limit includes bets doubling after a game round has been completed as well as bonus rounds (purchased within the game).
3.8. The winnings obtained by using bonuses become available for withdrawal only after meeting the requirements of all wagering rules.
3.9. All bonuses (unless otherwise specified) need to be wagered 40 times before the funds can be withdrawn.
3.10. All the bonuses are sticky. Meaning you cannot request your withdrawal until wagering requirements are fully fulfilled. Also, you start playing for real money first then for bonus money, and as soon as bonus money is lost, the bonus also gets lost.
3.11. The validity of the bonus is 14 days from the moment it was received, unless otherwise indicated.
3.12. At the end of the bonus period, if the bonus remains valid and the conditions of wagering are not met, all bonus money and winnings are void.
3.13. A player can request a withdrawal of their deposit before meeting the requirements for bonus wagering. In this case, the amount of the bonus and winnings are void, and the remaining funds, if any, are paid to the player.
3.14. A player has the right to cancel any bonuses without proceeding to their wagering, without any loss of their own funds.
3.15. Only one bonus can be activated at a time. The deposit bonuses cannot be combined.
3.16. A player has the right to refuse any bonuses from the Casino.
3.17. Delaying any game round in any game, including Free Spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having Free Spins features or bonus features still available in a game is prohibited.
3.18. Please, note that not in all games a bet amount is fully taken into account when wagering the bonus. 100% of the bet is taken into account when playing slots, except for the slots below.
A full list of Bonus Restricted Games may be viewed here: https://memocasino.com/restricted-slots
To be eligible for bonuses at Memocasino, it’s important to understand the following requirements: While bets placed on certain types of games contribute to fulfilling the wagering requirement for all bonuses, please be aware that some games have a lower impact compared to others, as indicated in the list below:
| Slots | 100% |
| Buy Feature | 50% |
| Live Roulette | 10% |
| Blackjack | 10% |
| Instant Win | 5% |
| Table Games | 0% |
| Scratch | 0% |
| Live Games | 0% |
3.19. When gambling with bonus funds, all the winnings requested for withdrawal pass a check prior to payment processing. The Casino reserves the right to request the user to confirm the personal data and payment method data as a result of the check.
3.20. The Casino has the right to revoke any bonuses and winnings, as well as to confiscate all the money in the account if it has been obtained dishonestly or in violation of these rules.
3.21. The Casino reserves the right to amend and supplement these terms at any time.
3.22. The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.
3.23. All bonuses are accrued at CEST time.
3.24. If a player is in a cooling-off period at the time of winning, no prize will be awarded.
3.25. The maximum winnings resulting from any no-deposit offer are capped at 100 EUR or an equal amount of the respective currency if not stated otherwise. This includes, but is not limited to, the winnings from no-deposit bonuses, no-deposit free spins, and cash rewards.
3.26. The maximum winnings from using bonuses are capped at ten times the amount of the bonuses used.
3.27. Some bonuses have a maximum win setting that limits your win by multiplying the bonus sum with the max win. For example, if your bonus is 100 EUR and the maximum win is 10 EUR, your win cannot be more than 1,000 EUR (100*10).
4. Welcome package
4.1. All promotions are available only to those who have completed their Welcome Package bonuses, including wagering. If you received an increased Welcome Bonus, you do not need to have completed wagering before you can accept other promotions.
4.2. To get the first/second/third deposit bonuses, your deposit shall be at least 15 EUR, 22.5 CAD/AUD, 22.5 NZD, 15 CHF, 375 CZK, 300 ZAR, 30 BGN, 150 DKK, 150 HRK, 75 RON, 150 NOK, 6000 HUF, 75 PLN/PEN, 15000 CLP, 450 TRY, 0.10 LTC, 0.000337 BTC or equivalent, unless otherwise specified.
4.3. The maximum first/second/third deposit bonus amount is 150 EUR, 225 CAD/AUD, 225 NZD, 150 CHF, 3750 CZK, 3000 ZAR, 300 BGN, 1500 DKK, 1500 HRK, 750 RON, 1500 NOK, 60000 HUF, 750 PLN/PEN, 150000 CLP, 4500 TRY, 0.812 LTC, 0.0055 BTC or equivalent, unless otherwise specified.
4.4. Players can use their Free Spins in Gates of Olympus, or alternative slots: Aztec Magic, Aztec Magic Deluxe, Johnny Cash, Platinum Lightning, and Platinum Lightning Deluxe slot games by BGaming.
4.5. After the first deposit, players will get 50 Free Spins every day for the next 3 days. After the second deposit, players will get 50 Free Spins every day for the next 2 days.
4.6. The Free Spin activation duration is 3 days, Free Spin duration and Free Spin result duration are 7 days.
4.7. The wagering requirement applies to the bonus and must be met before the funds can be withdrawn. For exact information, please visit the Bonus Hub.
4.8. The maximum win resulting from first/second/third deposit Free Spins is 50 EUR, 75 CAD, 75 NZD, 75 AUD, 1250 CZK, 900 ZAR, 100 BGN, 375 DKK, 375 HRK, 250 RON, 500 NOK, 21000 HUF, 50 CHF, 200 PLN/PEN, 300 BRL, 50000 CLP, 1000 TRY, 0.7 LTC, 0.0019 BTC or equivalent, unless otherwise specified.
4.9. The maximum win resulting from sign up Free Spins is 50 EUR, 75 CAD, 75 NZD, 75 AUD, 1250 CZK, 900 ZAR, 100 BGN, 375 DKK, 375 HRK, 250 RON, 500 NOK, 21000 HUF, 50 CHF, 200 PLN/PEN, 300 BRL, 50000 CLP, 1000 TRY, 0.7 LTC, 0.0019 BTC or equivalent, unless otherwise specified.
4.10. All bonuses that are part of the Welcome Package are valid for 7 days. All Welcome Package bonuses are credited to the player’s account automatically without any promo codes. If a player uses any promo code for a Welcome Package bonus, they won’t get it.
5. Sportsbook welcome package
Eligibility & Promotion Scope
5.1. This promotion is available exclusively to new players who register an account with Memocasino
5.2. The welcome package applies only to the first three (3) deposits made by an eligible player.
Bonus Structure
5.3. First Deposit Bonus: 100% match up to 100 EUR (or currency equivalent: 15,000 JPY, 150 CAD, 150 AUD, 200 BGN, 100,000 CLP, 2500 CZK, 1000 DKK, 500 BRL, 40,000 HUF, 100 GBP, 1000 NOK, 500 PEN, 500 PLN, 500 RON, 1000 SEK, 438.68 TRX, 3000 TRY, 4000 UAH, 100 USD, 2000 ZAR)
5.4. Second Deposit Bonus: 75% match up to 150 EUR (or currency equivalent: 22,500 JPY, 225 CAD, 225 AUD, 300 BGN, 150,000 CLP, 3750 CZK, 1500 DKK, 750 BRL, 60,000 HUF, 150 GBP, 1500 NOK, 750 PEN, 750 PLN, 750 RON, 1500 SEK, 658.02 TRX, 4500 TRY, 6000 UAH, 150 USD, 3000 ZAR)
5.5. Third Deposit Bonus: 50% match up to 200 EUR (or currency equivalent: 30,000 JPY, 300 CAD, 300 AUD, 400 BGN, 200,000 CLP, 5000 CZK, 2000 DKK, 1000 BRL, 80,000 HUF, 200 GBP, 2000 NOK, 1000 PEN, 1000 PLN, 1000 RON, 2000 SEK, 877.36 TRX, 6000 TRY, 8000 UAH, 200 USD, 4000 ZAR)
5.6. Unless otherwise specified, all bonus amounts follow the above currency equivalents specified.
Deposit & Bonus Limits
5.7. Maximum total bonus amount: 450 EUR (or currency equivalent: 67,500 JPY, 675 CAD, 675 AUD, 900 BGN, 450,000 CLP, 11250 CZK, 4500 DKK, 2250 BRL, 180,000 HUF, 450 GBP, 4500 NOK, 2250 PEN, 2250 PLN, 2250 RON, 4500 SEK, 1974.06 TRX, 13500 TRY, 18000 UAH, 450 USD, 9000 ZAR)
5.8. Minimum deposit required to qualify: 20 EUR (or currency equivalent: 3,000 JPY, 40 CAD, 40 AUD, 80 BGN, 20,000 CLP, 500 CZK, 200 DKK, 100 BRL, 8,000 HUF, 20 GBP, 200 NOK, 500 PEN, 500 PLN, 500 RON, 1000 SEK, 87.74 TRX, 600 TRY, 800 UAH, 20 USD, 400 ZAR)
Bonus Activation & Wagering Requirements
5.9. Players must select the bonus before making a deposit to claim the promotion
5.10. The bonus must be wagered 5x on sportsbook bets before withdrawal
5.11. Only accumulators with 3 or more events count towards wagering requirements
5.12. Each event within the accumulator must have odds of 1.4 or higher
5.13. The wagering requirement must be met within 14 days of receiving the bonus
Bonus Funds & Betting Rules
5.14. Bets placed with bonus funds must be settled before the balance can be transferred to the real money account
5.15. Voided and cashed-out bets do not count towards wagering requirements
5.16. All unused bonus funds and winnings will be forfeited when the bonus expires
5.17. When wagering conditions are met, the bet from bonus funds will automatically activate
5.18. If a player places a bet while the bonus is active, but the real money balance is insufficient, the bet will be placed using the bonus balance
5.19. If a bet amount exceeds the available bonus balance, the difference will be deducted from the real money balance. Any winnings will be credited to the bonus balance
General Conditions
5.20. The promotion is subject to the general Terms & Conditions of Memocasino
5.21. Memocasino reserves the right to modify, suspend, or cancel this promotion at any time without prior notice
5.22. Betting Terms apply
6. Loyalty free spins
6.1. The maximum you will ever be able to withdraw from play with funds associated with a no-deposit bonus or free spins is 50 EUR, 75 CAD, 75 NZD, 75 AUD, 1250 CZK, 900 ZAR, 100 BGN, 375 DKK, 375 HRK, 250 RON, 500 NOK, 21000 HUF, 50 CHF, 200 PLN/PEN, 300 BRL, 50000 CLP, 1000 TRY, 0.7 LTC, 0.0019 BTC or equivalent, unless otherwise specified.
6.2. The maximum win restriction persists after the completion of the wagering requirement.
7. HighRoller bonus
7.1. To get the HighRoller bonus, your deposit must be at least 300 EUR / 450 AUD / 600 BGN / 450 CAD / 300 CHF / 300000 CLP / 7500 CZK / 3000 DKK / 3000 HRK / 120000 HUF / 3000 NOK / 450 NZD / 1500 PEN / 1500 RON / 3000 SEK / 9000 TRY / 6000 ZAR / 1500 PLN / 1500 BRL / 6000 MXN / 300 GBP / 5.29758 LTC / 0.00574015 BTC or equivalent, unless otherwise specified.
7.2. The maximum HighRoller bonus amount is 500 EUR / 750 AUD / 1000 BGN / 750 CAD / 500 CHF / 500000 CLP / 12500 CZK / 5000 DKK / 5000 HRK / 200000 HUF / 5000 NOK / 750 NZD / 2500 PEN / 2500 RON / 5000 SEK / 15000 TRY / 10000 ZAR / 2500 PLN / 2500 BRL / 10000 MXN / 500 GBP / 8.82930 LTC / 0.00956692 BTC or equivalent, unless otherwise specified.
7.3. To wager the bonus, you need to make bets of 35 times the bonus amount. The bonus is available every 7 days for players who have already used all the Welcome Package bonuses.
7.4. The promocode 50HIGH must be applied before the deposit is made.
7.5. The bonus is not available for Finnish players.
8. Rakeback
8.1. Rakeback is calculated as a return percentage on each of your bets, depending on the edge that the house has on you theoretically. For every bet you make in the casino vertical, you get back some of the bet, which is equal to the percentage of your level’s rakeback from the respective house edge.
8.2. The Rakeback percentage depends on the deposit sum (or equivalent) for the previous day:
8.2.1. Maximum Rakeback percent is 25%.
8.2.2. Instant Rakeback is available instantly after accumulating a reward amount of €0.1 or more.
8.2.3. Weekly Rakeback is available 7 days after your bet is placed.
8.2.4. Monthly Rakeback is available 30 days after your bet is placed.
8.2.5. Bonus funds do not qualify for Rakeback rewards.
8.2.6. There are no limits on the maximum Rakeback amount.
8.2.7. There are no limits on the maximum win resulting from Rakeback.
8.2.8. Rakeback is available for 24 hours after the crediting on the player’s account.
8.2.9. The Rakeback lifetime is 24 hours after activation.
8.2.10. Only bets made in slot games count.
9. HighRoller Bonus
9.1. To get the HighRoller bonus, your deposit must be at least 300 EUR, 500 CAD, 600 AUD, 600 NZD, 6000 CZK, 3200 ZAR, 380 BGN, 2700 DKK, 900 RON, 4500 NOK, 75000 HUF, 550 CHF, 4.75846 LTC, 0.00773859 BTC.
9.2. The promocode 50HIGH must be applied before the deposit is made.
9.3. The maximum HighRoller bonus amount is 500 EUR, 800 CAD, 1000 AUD, 1000 NZD, 10000 CZK, 5500 ZAR, 650 BGN, 4500 DKK, 1500 RON, 7500 NOK, 130000 HUF, 900 CHF, 7.93077 LTC, 0.01289765 BTC.
9.4. To wager the bonus, you need to make bets of 35 times the bonus amount. The bonus is available every 7 days for players who have already used all the Welcome Package bonuses.
9.5. The bonus is not available for Finnish players.
10. Special welcome offer for Finnish players
10.1. Players from Finland get a special Welcome Bonus offer of 250 Free Spins in slots by BGamimg instead of the standard Welcome Package.
10.2. Players will receive 50 Free Spins immediately, the rest will be added every day over 5 days.
10.3. The Free Spins will be activated in the Aztec Magic slot, Aztec Magic Deluxe slot, Platinum Lightning slot, Platinum Lightning Deluxe slot or Johnny Cash slot by BGaming.
11. Loyalty Free Spins
11.1. The maximum you will ever be able to withdraw from play with funds associated with a no-deposit bonus or Free Spins is 50 EUR, 75 CAD, 75 NZD, 75 AUD, 1250 CZK, 900 ZAR, 100 BGN, 375 DKK, 375 HRK, 250 RON, 500 NOK, 21000 HUF, 50 CHF, 50000 CLP, 200 PEN/PLN, 300 BRL, 6250 JPY, 0.7 LTC, 0.0019 BTC or equivalent, unless otherwise specified.
11.2. The maximum win restriction persists after the completion of the wagering requirement.
12. Sticky Light Bonus Mechanics
The bonus balance is divided into two parts: real and bonus. Depending on which part of this balance the bet is made from, the winning is accrued to that part. The bonus only wagers bets from the bonus part of the bonus balance, and bets from the real part of the bonus balance are not wagered.
The current wager amount is increased only when the money from the bonus part of the bonus balance is used.
13. Champion Missions
Mission terms:
— Bet types: Single or combo
— Bet outcome: loss
— Minimum odds of bets to qualify: 1.50
— Events: Champions League, Europa League, Europa Conference League
— Each player may only complete each mission once, and only one mission can be completed per day during the promotion